A few years ago, a gas station/convenience store chain decided to parlay their success in delivering high customer service into a new healthcare endeavor: urgent care.
We interviewed them in February 2021 to hear their plans and aspirations. They were entering a fiercely competitive market seemingly saturated already with urgent care facilities.
There's a lot in common between running a convenience store and running a gas station, but there's a whole lot more that isn't in common.
We catch up with their journey and discuss what they learned, what they expected and what they didn't expect. They also have a lot to say about the state of primary care access and a new-found realization on the social determinants of health.